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DeGrocery.com Online Voucher Terms and Conditions

  • The following terms and conditions apply to the redemption and use of DeGrocery.com Online promotional vouchers, voucher codes, promotional codes, discount codes, and etc. (“Vouchers”).
  • Vouchers are only valid for use on DeGrocery.com Online website (www.degrocery.com), mobile website.
  • Only registered DeGrocery.com Online customers may redeem the voucher.
  • Each voucher can only be redeemed once and you can only use one voucher per transaction.
  • Vouchers are non-refundable and cannot be exchanged for cash.
  • All vouchers have an expiration date. If left unused, the voucher will expire on the date indicated. Each voucher is valid for a limited time as specified for the campaign or as shown on the voucher. The offer ends at 11:59 pm (GMT+8) on the date specified, or as indicated by DeGrocery.com, or if all available voucher has been redeemed, whichever comes first.
  • When using your vouchers, if you placed an order that is worth less than your voucher amount, the difference will not be refunded to you and if you placed an order that is worth more than your voucher, you may pay for the difference using Visa or MasterCard or cash during COD. The same applies if the item you ordered is out of stock/replaced.
  • DeGrocery Online reserves the right to cancel or modify any order, or annul the use of vouchers for any reason, including:
      • suspicious or fraudulent purchasing activity or voucher use;
      • voucher abuse, including the use of one or more voucher(s) on multiple accounts or multiple checkout attempts associated with the same customer or group of customers; or
      • voucher used in bad faith (including using vouchers purchased from third parties or use of vouchers by customers purchasing products for the purpose of re-selling)
  • Without the permission of Luminous Star International Sdn Bhd, it is not permitted to sell, trade or purchase online vouchers or voucher codes in any way. This also applies to purchase of vouchers or voucher codes from third parties.
  • DeGrocery.com Online will not be liable and/or be required to offer replacement vouchers, discounts, credits, cash or otherwise compensate customers for:
      • discontinued or cancelled or expired vouchers; or
      • improper use of a voucher
  • DeGrocery.com Online reserves the right to change these terms & conditions or cancel any promotions at any time and without prior notice.
  • By redeeming any DeGrocery.com Online voucher, you acknowledge that you have read, understand and accepted our Online Voucher Terms & Conditions.
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